The Importance of Grace Under Pressure

A few weeks ago, a client suffered from major problems with its online service. For some customers, this was a huge issue so, not surprisingly, the client received a lot of heat and criticism. What was particularly interesting was how the client reacted to a serious problem. It would have […]http://www.forbes.com/sites/markevans/2012/03/28/the-importance-of-grace-under-pressure/